Bahrain to Launch New Customer Services and Billing System

  • Publish date: Wednesday، 11 January 2023
Bahrain to Launch New Customer Services and Billing System

The Electricity and Water Authority (EWA) in Bahrain will launch a new customer services and billing system in early February. 

The new system is comprehensive and uses the latest technologies to secure optimum service delivery. Facilitation of electricity and water services will be more efficient, and the format of bills and the information they display will be clearer. 

More than 1,000 employees at the authority and relevant entities have undergone intensive training programmes on the new system. 

EWA underlined that the launch of the new system follows a series of development projects undertaken by the authority with the aim of providing an integrated, modern, and smart system. This included developing electricity and water transportation and distribution infrastructure, initiating the digital metres’ installation project, and working on a project to establish a new control centre for electricity and water networks, to ensure and advanced and robust electricity and water sector.

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